Responsible Gaming

Gambling outcomes are based on chance. No strategy, system or pattern can guarantee a win, and past results do not predict future results. You should only gamble with money you can afford to lose after essential costs such as rent, bills, food, transport and other commitments have been covered. Never use borrowed money, credit intended for necessities or funds set aside for important expenses to gamble.

Before you start, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, not an investment or source of income. Once your planned limit has been reached, stop for the day or session. Avoid chasing losses by increasing your stakes or continuing to play in an attempt to recover money. A loss cannot be guaranteed to return, and further gambling may increase the amount you lose.

• Set a realistic spending limit before gambling and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and financial commitments.
• Do not gamble when you are upset, stressed, tired, intoxicated or trying to solve a financial problem.
• Do not borrow money or sell belongings to fund gambling.
• Do not treat wins as income or rely on gambling to pay bills.
• Remember that there is no requirement to keep playing after a win or a loss.
• Avoid making decisions about deposits or bets when you are feeling pressured or emotional.

It can help to keep a personal record of deposits, withdrawals, time spent playing and the amount you win or lose. Reviewing this information can provide a clearer picture of your gambling than relying on memory alone. You may also wish to talk openly with someone you trust about your gambling habits.

Gambling should never be used as a way to manage stress, loneliness, debt or other difficult circumstances. If you are gambling to escape problems or improve your financial position, take a break and consider speaking with a qualified support service before continuing.

Account controls can make it easier to follow the limits you set. Where available, use the responsible gaming features in your account to select deposit, spending, loss or session limits. Choose limits before you play and consider setting them below the maximum available. A limit should be viewed as a safety measure, not as a target that must be reached.

Take a break

If you want time away from gambling, use any available cooling-off or temporary account break option. A break can help you review your habits without the pressure of making decisions while playing. During a break, avoid opening another gambling account or using another service to continue gambling. Use the time to consider your spending, speak with someone you trust and decide whether further support would be useful.

Self-exclusion

Self-exclusion is a stronger option for people who want to stop gambling for a chosen period or indefinitely. If you request self-exclusion, access to relevant gambling services may be restricted in accordance with the applicable process. Read the conditions carefully, including the period, affected products and any steps required to reopen an account. Do not try to bypass an exclusion by creating another account or using another person’s account.

Protect your account

Keep your login details private and do not allow another person to use your account. Use available security settings and review account activity regularly. If you believe someone else has accessed your account, stop gambling and contact the appropriate support channel as soon as possible. Account security and responsible gaming work together: controlling access can reduce impulsive or unauthorised play.

If a limit or account break does not provide the level of control you need, choose self-exclusion and seek independent support. Blocking gambling advertisements, removing saved payment details and using device or banking controls may also help create distance from gambling. Consider asking a trusted person to help you maintain these arrangements.

Gambling can become difficult to manage gradually. You do not need to wait for a serious financial loss before asking for help. Consider taking a break and speaking with someone if any of the following situations apply to you:

• You spend more time or money gambling than you planned.
• You keep returning to gamble after deciding to stop.
• You chase losses or increase bets to try to win back money.
• You hide, minimise or give misleading information about your gambling.
• You feel restless, irritable or anxious when you are not gambling.
• You use gambling to escape stress, loneliness, sadness or other difficult feelings.
• Gambling affects your sleep, work, study, relationships or family life.
• You borrow money, miss payments or sell possessions because of gambling.
• You feel unable to control deposits, withdrawals, bets or playing time.
• You spend money intended for rent, bills, food or other essential costs.
• You have considered harming yourself or feel that there is no way out.

These signs are not a diagnosis, but they are reasons to take action. Stop playing, review your account controls and tell a trusted person what is happening. Asking for support early can make it easier to reduce or stop gambling. You can seek help even if you are unsure whether your gambling is a problem.

If you are worried about someone else

You may notice changes in a friend, partner or family member before they ask for help. Choose a calm time to speak with them, describe what you have observed without blame and encourage them to contact a qualified support service. Avoid lending money to cover gambling losses or helping them continue to gamble. Set clear boundaries around shared finances and seek support for yourself as well.

It is usually more helpful to listen and encourage practical steps than to argue about past losses. You cannot control another adult’s gambling, but you can protect shared finances, refuse to fund gambling and encourage professional assistance. If children or vulnerable people may be affected, take appropriate steps to protect their wellbeing.

Free and confidential help is available in Australia for people affected by gambling, as well as their family and friends. Support may include counselling, financial guidance, practical planning and help to make a self-exclusion or recovery plan. You can contact a recognised gambling support service in your state or territory, use a national gambling help resource, or speak with a qualified health professional.

Financial counsellors can help you understand debts, organise essential payments and plan safer next steps. A doctor or mental health professional can assist when gambling is connected with stress, anxiety, depression, alcohol or other concerns. If you prefer, start by speaking with a trusted family member, friend or community organisation and ask them to support you while you seek professional assistance.

1. Stop gambling and avoid making further deposits or bets.
2. Use a temporary break or self-exclusion option if available.
3. Tell someone you trust what is happening.
4. Contact a recognised gambling support or financial counselling service in Australia.
5. Review your finances and protect money needed for essentials.
6. Remove saved payment methods and consider using banking or device controls.
7. Seek urgent assistance if you feel unsafe or believe you may harm yourself.

If you are in immediate danger or believe you may harm yourself or another person, contact emergency services or attend the nearest hospital emergency department. Do not remain alone with an immediate safety concern. Urgent help should be sought regardless of whether the concern is connected with gambling, financial stress or another issue.

Support is available regardless of how much you have lost, how long you have gambled or whether you have used responsible gaming tools before. Reaching out is a practical step towards regaining control. You do not have to explain everything perfectly before asking for help.

Gambling is for adults only. Do not create or use an account if you are under the legal gambling age that applies to you. Parents and guardians should use device controls, keep payment methods secure and avoid leaving gambling accounts accessible to children or other unauthorised people.

We may apply identity, age, account and transaction checks where required. If information suggests that an account is being used by an underage person, another individual or someone attempting to avoid a responsible gaming restriction, access may be limited while the matter is reviewed. You must provide accurate information and use only your own account.

Responsible gaming is a shared responsibility. We provide information and available account controls, but you remain responsible for making choices that suit your circumstances. If gambling is no longer enjoyable or you feel unable to control it, stop and seek help rather than continuing to play.

For questions about available limits, breaks or self-exclusion, use the support options provided on the Razed Casino website. If you are unsure which option is suitable, choose the stronger restriction and seek independent advice. Taking action early can help prevent gambling from affecting your finances, relationships, health or daily life.