Privacy Policy

Razed Casino collects information that is reasonably needed to provide an online casino service, maintain player accounts, meet legal and security requirements, and respond to enquiries. The information handled may vary depending on how you use the website, which services you access and the choices you make.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and information about your responsible gaming settings. We may also keep records of communications with you, including questions, complaints, requests and support conversations.

Verification information

To confirm identity, age, location or account ownership, we may request verification information and documents. These can include identity documents, address information or other material needed to complete checks. Verification information is handled for account security, anti-fraud controls, responsible operation of the service and compliance with applicable requirements.

Payments and transactions

We may record information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment details may be processed through payment service providers. We may receive information needed to confirm a payment or investigate a transaction, but payment processing can also be subject to the privacy practices of the relevant provider.

Device, technical and usage information

When you use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, operating system, device information, general location information, pages viewed, access times, referring pages and information about how you interact with the website. This information can help us operate, secure and improve the service.

We use player information only for purposes connected with operating and protecting the website, providing services, meeting obligations and managing communications. The purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to requests, complaints or feedback.
• Confirming identity, age, account ownership and eligibility to use the service.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other suspicious or unlawful activity.
• Monitoring website performance, troubleshooting faults and improving functionality, security and user experience.
• Applying account controls, safer gambling features and other measures intended to support responsible play.
• Sending service messages, such as security notices, account updates, transaction notifications and changes to important information.
• Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis for receiving them.
• Keeping records and providing information where this is required for legal, regulatory, court, law enforcement, taxation, security or dispute-resolution purposes.

We do not use information for purposes that are incompatible with the reason it was collected unless this is permitted or required by applicable requirements. Where appropriate, information may be combined with information from service providers or other lawful sources to help verify accounts, protect the website and manage risk.

Marketing choices

You may be able to choose whether to receive promotional communications. Marketing messages may contain an unsubscribe option, and you can also ask us to stop using your information for marketing by contacting support@razedcasinos-au.com. Withdrawing marketing consent does not affect service messages that are necessary for your account, transactions, security or important changes to the website.

Information may be shared with carefully selected service providers where this is needed to operate the website or provide a related service. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, communications, customer support, analytics, security or professional services. They are expected to handle information for appropriate purposes and in accordance with applicable privacy and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected misconduct; enforce applicable terms; respond to lawful requests; or comply with legal and official requirements. We do not sell player information as a normal part of operating the service.

Security measures

Reasonable technical, administrative and organisational measures are used to help protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and restricted handling of sensitive records. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should protect their login details and contact support promptly if they suspect unauthorised account activity.

International handling

Some service providers or technology systems may handle information outside Australia. Where this occurs, reasonable steps are taken to support appropriate protection and lawful handling. The location and services involved may change over time as the website’s technology and operational requirements develop.

Retention of information

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or anonymised.

Razed Casino may use cookies and similar technologies to remember preferences, keep parts of the website functioning, maintain sessions, improve security, understand website usage and support relevant communications. Cookies are small files or data elements stored on a device by a website. Some are necessary for core functionality, while others help with performance, analysis or user experience.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. If you disable certain cookies, some website features may not work as intended, and you may need to repeat preferences or sign-in steps.

The website may also receive technical information through logs, pixels or similar tools. These technologies are used for purposes such as security, service measurement and website improvement. They are not intended to replace the controls available through your browser or account settings.

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the information held about you. You can contact support@razedcasinos-au.com to ask about your personal information or to exercise these rights. We may need to verify your identity before completing a request so that information is not disclosed to the wrong person.

• Access: ask for access to personal information we hold about you and, where appropriate, information about how it is used or disclosed.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible where records must be retained for legal, security, dispute or other legitimate purposes.
• Withdrawal of marketing consent: withdraw consent to receive promotional communications or ask for your information to stop being used for marketing.
• Privacy concerns: raise a question or complaint about how your information has been collected, used, stored or shared.

We aim to handle requests within a reasonable time and will explain if more information is required. In some situations, a request may be limited or refused where this is allowed or required, including where responding could affect the rights of another person, compromise security checks, interfere with fraud prevention or conflict with record-keeping obligations.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The latest version will be made available on this page, with the updated date or other notice where appropriate. Players should review the policy from time to time to remain informed about how information may be handled.